FAQs

How do I order?

Ordering is super easy. Just visit our order form, fill out some basic information and upload your PSD. I will take a look as soon as possible and verify everything, then get back to you to confirm the price, development strategy, development location and expected completion date. Once everything is agreed upon, preferably, you can make the payment via PayPal, however I also am able to accept personal check or money order.

What file formats do you accept?

We strongly prefer to work with PSDs, however we have worked with just about everything in the past from PNG to PDF. If you’ve got something other than a PSD that you need programmed, 99.9% chance it should be no problem, but you may want to take a moment to contact us ahead of time to confirm!

How long does it take?

Generally we should have your project done within 2-3 business days and we guarantee all projects done within 7 business days. We also offer a rush service and in many cases may be able to complete your project within 24 hours or less for an additional fee. If you have concerns regarding turnaround time or need rush service, please contact us first and we will make sure to get you taken care of. It is our goal to complete every project as soon as humanly possible!

Why is this better than any other PSD to WordPress or PSD to HTML service?

Price-wise, we are very comparable to just about every other conversion service out there. If you’ve ever tried the service of one of our competitors, then it is quite possible you already know the answer to your question. The fact of the matter is, the VAST majority of PSD conversion services are either based offshore or take your order and then outsource it offshore. This results in poor communication, unexpected delays, poor quality code, inconsistency on a project to project basis. When you choose PSD BURN for your PSD conversion project, you can feel confident knowing that it is one skilled professional working on every single project. That means consistent work from a dependable professional who also happens to be the owner of the business. Let’s face it, I have a vested interest in client satisfaction PLUS I want you to come back and do business with me in the future so I am going to work hard to make sure your project is done ahead of schedule and exceeds your expectations.

I don’t want my client to know someone else coded my PSD/How do I know you won’t contact my client?

Absolutely no problem, at all. I completely respect your privacy and your right to your clients and will never try to communicate directly with them or do anything else that would alert them to the fact that you are having PSDs developed via a 3rd party.  I have been working as a sub-contractor very closely with MANY web development and marketing firms across the country for over 5 years and have never had any issues with anything like this. There has been a ton of stuff I would have loved to add to my portfolio or take credit for that I have done as a sub contractor and I am totally cool with that. I will keep it totally professional and you will never have to worry about a thing. All of the portfolio examples that are shown on this website have been approved to be there, and I will never use your work as an example without your prior consent.

Alternatively – if you DO need me to talk to a client for support or troubleshooting or whatever, I am willing to help in whatever way I can.

Where will the PSD be developed?

This is basically up to you. There are several ways we can go about development of your PSD.

1. I can install WP on my own server in a private test environment where you will be able to preview the theme and make sure everything is working. I can then provide you with an export file which you can upload and install on your client’s domain (or I can do it for a small additional fee.)

2. Same as above, except we do it on a private server space on YOUR server, then you can do with it as you wish once programming is completed, and again if you need help deploying it to a client’s domain I can take care of it for a small additional fee.

3. We can develop the PSD right on the website/domain/server space where it will ultimately be. This would generally be in the case of new websites that have not yet been launched. When we do this, we can enable privacy settings so that the site will not be visible to search engines until it is ready for launch. This is actually by far the best option of the 3 when possible, as it eliminates the step of having to move everything, and there is no extra charge for this.

If you are unsure which is best for you, I will be happy to go over it in more detail via email.

I need XYZ Feature…

WordPress is packed with features, and can do just about everything from shopping carts to event calendars to member’s only areas. If you need special features for your site, whether small like adding social media plugins or large like implementing a shopping cart, please contact me and I will be happy to discuss solutions and pricing. I only listed a very small amount of possible add-ons on the services page and the possibilities are truly endless, so just because you didn’t see it on the site doesn’t mean I can’t do it.

Is your code w3c compliant?

Short answer – no. When I say no, I mean that I generally do not usually even check for compliance unless requested by the client. Validating HTML and CSS is way overhyped. Here’s the deal with compliant CSS and HTML – the way the Web works today, especially with WordPress sites, is that generally almost every site integrates 3rd party code in the form of scripts, widgets or plugins at some point. Whenever you do this, you may lose control of being able to keep your code valid on a page with 3rd party code. Therefore, it’s kind of an exercise in futility to obsess over validating code. Also, as an SEO professional, I can say with absolute certainty that 100% valid code does not give you any real benefit over 90% – 99% valid code, SEO-wise. It just doesn’t. All that being said, if valid markup is a huge deal for you, I will be happy to¬†accommodate. I have worked on many projects in the past that require valid code and can definitely implement it for you in your project.